• Healthcare Green Belt Proficiency Program

    Key Program Features:

    Healthcare-focused Lean Six Sigma (LSS) training
    Additional information on organizational leadership and success factors
    Real-life improvement project and business case study
    Online coaching and support materials

    learn more…

    Healthcare Green Belt Proficiency Program
  • Hospital-Based Healthcare

    Quality Management System (QMS) Model:

    This QMS model was developed in order to improve patient outcomes, safety, and satisfaction, as well as cost savings, risk management, and regulatory compliance

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    Hospital-Based Healthcare
  • Healthcare Division Chair

    Welcome Sue Peiffer, 2016-2017 HCD Chair, sepeiffer@yahoo.com

    Sue is a certified Six Sigma Black Belt with over 30 years of hospital experiences, serves as a Team Leader for the Wisconsin Forward Award program that promotes performance excellence using the Baldrige National Quality Criteria and has held several leadership roles with the ASQ Healthcare Division  

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    Healthcare Division Chair
  • HCD 2015-2017 Webinar Series

    We will bring you timely topics in Healthcare Quality that have been created and prioritized from the development of the Healthcare Quality Body of Knowledge.   

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    HCD 2015-2017 Webinar Series
  • HCD Knowledge Center

    The Healthcare Division of ASQ strives to engage stakeholders at all levels in improving the efficiency and efficacy of a global healthcare system utilizing a customer focused systems approach by encouraging research, innovation, and the formation of learning partnerships to advance knowledge of healthcare quality.

    learn more

    HCD Knowledge Center
  • HCD Volunteer Opportunities

    The Healthcare Division is seeking volunteers to fill some critical gaps in our infrastructure. The rewards for volunteering are many and include opportunities for networking with healthcare experts and acquiring recertification units (RU) for ASQ certifications.

    If you are interested in helping the Healthcare Division fulfill its strategic objectives and have the skills necessary to contribute, please contact Sue Peiffer , Division Chair at sepeiffer@yahoo.com.   See various opportunties!


    HCD Volunteer Opportunities
  • Ready to Join?

    How will I benefit by joining the Healthcare Division?

    Ready to join?  Call ASQ at 800-248-1946 or go online to http://asq.org/join/addforum.html for more information.

    Ready to Join?
  • ASQ is a leader in providing resources, training, certification &

    networking opportunities to professionals in healthcare.

    Quality professionals across all segments of healthcare use ASQ’s resources to improve: Quality of care, Patient safety and satisfaction, Organizational efficiencies, and the bottom line

    learn more…

    ASQ is a leader in providing resources, training, certification &

Recently Archived Webinars Available on Demand:

Baldrige Award-Winning Leadership and Employee Engagement: Recorded on Monday, June 26, 2017, Presented by Kay Kendall

This webinar examines the concept of workforce engagement, sharing best practices of Baldrige Award winners and other organizations that have been recognized for excellence in this area. The webinar explores the relevancy of this topic for modern organizations, including those involved with healthcare. Viewers will gain insight from the leaders of these successful organizations, based on the lessons they learned during their journeys to performance excellence.

After the webinar, please take a moment to fill out the short evaluation survey here. This will help us identify topics for future webinars and improve our processes.

A Video Guide to Successful Laboratory Huddles: Recorded on Tuesday, January 31, 2017, Presented by Joe Rutledge

Horizontal Healthcare Management Part 2: Recorded on Tuesday, February 21, 2017, Presented by Alan Vercio and Philip Vercio

Healthcare Knowledge Center

The ASQ Healthcare Division strives to engage stakeholders at all organizational levels in improving the efficiency and efficacy of global healthcare systems by utilizing a customer focused approach and encouraging research, innovation, and the formation of learning partnerships in order to advance knowledge of and skills associated with healthcare quality. Access to this information requires user registration.

HCD Case Studies – Click here to review 28 case studies related to healthcare process improvement with culture changes.

2016-2017  HCD Officers:

Chair Susan Peiffer sepeiffer@yahoo.com
Chair Elect Swami Reyes Swami.Reyes@comcast.net
Secretary Deborah Meeks dmmeeks@sentara.com
Treasurer Debra Owens odebz101551@aol.com


HCD Focus, Operations & Initiatives, learn more

The Healthcare Division Chair’s Progress Report,  learn more

Leadership, learn more

Committee & Task Group Reports and Plans, learn more

DMC & LC Meeting Minutes, learn more

Check out ASQ’s Healthcare Market Homepage, supported by Amanda Hankel, learn more

Speaker’s Bureau, Tools & Applications Edition, New 32 page guide for physicians on survey process, Periodically, articles of interest, Baldrige Resource Library  learn more

RESOURCES: Checkout this video from Mike Micklewright and QualityDigest.com in honor of Quality Managers everywhere! Healthcare Solutions learn more Healthcare Update: Tools to Maximize Chronic Care Efficiency learn more