• HCD 2014-2015 Webinar Series

    We will bring you timely topics in Healthcare Quality that have been created and prioritized from the development of the Healthcare Quality Body of Knowledge.

    learn more

    HCD 2014-2015 Webinar Series
  • HCD Knowledge Center

    The Healthcare Division of ASQ strives to engage stakeholders at all levels in improving the efficiency and efficacy of a global healthcare system utilizing a customer focused systems approach by encouraging research, innovation, and the formation of learning partnerships to advance knowledge of healthcare quality.  learn more

    HCD Knowledge Center
  • HCD Volunteer Opportunities

    The Healthcare Division is seeking volunteers to fill some critical gaps in our infrastructure. The rewards for volunteering are many and include opportunities for networking with healthcare experts and acquiring recertification units (RU) for ASQ certifications.

    If you are interested in helping the Healthcare Division fulfill its strategic objectives and have the skills
    necessary to contribute, please contact Bill Dunwoody, Division Chair at whd@iioe.net.   See various opportunties!


    HCD Volunteer Opportunities
  • Ready to Join?

    How will I benefit by joining the Healthcare Division?

    Ready to join?  Call ASQ at 800-248-1946 or go online to http://asq.org/join/addforum.html for more information.

    Ready to Join?
  • ASQ is a leader in providing resources, training, certification &

    networking opportunities to professionals in healthcare.

    Quality professionals across all segments of healthcare use ASQ’s resources to improve: Quality of care, Patient safety and satisfaction, Organizational efficiencies, and the bottom line

    Learn more…

    ASQ is a leader in providing resources, training, certification &
  • Healthcare Division Chair

    Welcome William H. Dunwoody, 2014-2015 HCD Chair

    Bill has served as a member of the Baldrige National Quality Program Board of Examiners and has held several leadership roles with the ASQ Healthcare Division  learn more… 

    Healthcare Division Chair

HCD Case Study – 28 Case Studies related to Healthcare Process Improvement with Culture Changes, learn more

Latest Announcement: Submit Nightingale Scholarship Application by 1/31/2015!

Knowledge Center Editor’s Recommendations section is coming soon!

4th Annual Healthcare Division Reception at WCQI

The Healthcare Division invites its members and their guests to attend its 4th Annual Reception at WCQI on Monday, May 4, at the Gaylord Opryland Hotel in Nashville, TN, at 6 PM. A presentation by Denis Romain, Chief Quality Officer, Mölnycke Health Care will be featured, followed by a reception and networking.

Reservation: RSVPs are requested by Friday, April 24, 2015, click here to register, so that proper arrangements can be finalized to ensure all participants have a satisfying experience.

Presentation: The Collaborative Discipline of Daily Compliance Management

Mölnycke is a global manufacturer of products and medical equipment for the healthcare industry.  It is required to comply with both the pharmaceutical and medical device quality regulations of the United States as well as the requirements of all other nations where it wishes to do business. The total number of these requirements is in excess of 400, and they change dynamically on a regular basis.  The obligation of Mölnycke is to serve its customer with integrity in its management systems so that it may earn the trust of its global customer base.  This presentation describes the collaborative approach that Mölnycke has used toward its development of a company-wide system for daily management of its total compliance requirements.  Mölnycke calls this program Succeed.  The structure of Succeed as well as the practice that Mölnycke used for developing this methodology will be presented along with the current set of challenges and future extensions that are envisioned to maintain pace in a rapidly growing global industry that must remain robust in the face of dynamic changes in the regulatory environment.  This is the Mölnycke story of it persistent pursuit of ever-increasing quality as it learns to focus, simplify, and extend its current practices to attain its goal of become the most trusted healthcare provider in the world.

Speaker Biography: Romain Denis is the chief quality officer for Mölnycke Health Care, a medical device and pharmaceutical manufacturer with headquarters in Gothenburg, Sweden. He is responsible for directing the design and development of all company-wide quality practices; creating and implementing the manufacturing site certification strategy for environmental, health, and safety; managing the compliance with medical device and pharmaceutical standards; developing relationships with notified bodies in all nations of operation; and assuring that quality methods and information systems support the company-wide system.  The systems emphasis that unites all of these areas of responsibility is an integrated, compliance-based daily management system called “Succeed.”  Prior to his current assignment, Romain was the Quality Director for the Europe, Middle East, and Africa (EMEA) region of operations for Boston Scientific and the Quality and Regulatory Affairs Manager for Stryker Spine.  Romain holds degrees in mechanical engineering and bio-mechanical engineering with specialization in industrial quality, reliability and maintenance, and materials science.  He is a Senior member of the American Society for Quality.

QMD Forum Winter 2014 Healthcare Edition!

The Journal contains several items of interest including a Joint Message on Quality in Healthcare from the Chairs of QMD and the Healthcare Division and an abstract of an article entitled “The ASQ Healthcare Division Marshall Plan: ‘Put Me In The Game, Coach!’”  Click here to read the journal.

Read the full 27 page article on the HCD Marshall Plan! 

The HCD developed the “Marshall Plan” to show what can and will be done when process improvement and quality management professionals are given the chance to prove themselves and their worth as important members of the health care team. Several of those involved in this successful effort have collaborated on the article referred to above to describe the project and what they accomplished in one California hospital.  Click here to read the full 27 page article.

Pictures that were taken at the 2014 Lean Six Sigma Conference, February 23-24 at the Point Hilton Tapatio Cliffs.

Dan Rand, Bill Dunwoody, John Harrison were standing behind the Healthcare Division Desk

2014-2015  HCD Officers:

*           Chair: Bill Dunwoody

*           Chair-Elect: Susan Peiffer

*           Secretary: Hamilton Plaza

*           Treasurer: Debbie Hopen

ASQ Healthcare Division Chair William H. Dunwoody, learn more 

HCD Focus, Operations & Initiatives, learn more

The Healthcare Division Chair’s Progress Report,  learn more

Leadership, learn more

Committee & Task Group Reports and Plans, learn more

DMC & LC Meeting Minutes, learn more

Check out ASQ’s Healthcare Market Homepage, supported by Amanda Hankel, learn more

Speaker’s Bureau, Tools & Applications Edition, New 32 page guide for physicians on survey process, Periodically, articles of interest, Baldrige Resource Library  learn more


Checkout this video from Mike Micklewright and QualityDigest.com in honor of Quality Managers everywhere!
Healthcare Solutions learn more
Healthcare Update: Tools to Maximize Chronic Care Efficiency learn more