• Healthcare Green Belt Proficiency Program

    Key Program Features:

    Healthcare-focused Lean Six Sigma (LSS) training
    Additional information on organizational leadership and success factors
    Real-life improvement project and business case study
    Online coaching and support materials

    learn more…

    Healthcare Green Belt Proficiency Program
     
  • Hospital-Based Healthcare

    Quality Management System (QMS) Model:

    This QMS model was developed in order to improve patient outcomes, safety, and satisfaction, as well as cost savings, risk management, and regulatory compliance

    learn more…

    Hospital-Based Healthcare
     
  • Healthcare Division Chair

    Welcome Sue Peiffer, 2016-2017 HCD Chair, sepeiffer@yahoo.com

    Sue is a certified Six Sigma Black Belt with over 30 years of hospital experiences, serves as a Team Leader for the Wisconsin Forward Award program that promotes performance excellence using the Baldrige National Quality Criteria and has held several leadership roles with the ASQ Healthcare Division  

    learn more… 

    Healthcare Division Chair
     
  • HCD 2015-2017 Webinar Series

    We will bring you timely topics in Healthcare Quality that have been created and prioritized from the development of the Healthcare Quality Body of Knowledge.   

    learn more

    HCD 2015-2017 Webinar Series
     
  • HCD Knowledge Center

    The Healthcare Division of ASQ strives to engage stakeholders at all levels in improving the efficiency and efficacy of a global healthcare system utilizing a customer focused systems approach by encouraging research, innovation, and the formation of learning partnerships to advance knowledge of healthcare quality.

    learn more

    HCD Knowledge Center
     
  • HCD Volunteer Opportunities

    The Healthcare Division is seeking volunteers to fill some critical gaps in our infrastructure. The rewards for volunteering are many and include opportunities for networking with healthcare experts and acquiring recertification units (RU) for ASQ certifications.

    If you are interested in helping the Healthcare Division fulfill its strategic objectives and have the skills necessary to contribute, please contact Sue Peiffer , Division Chair at sepeiffer@yahoo.com.   See various opportunties!

     

    HCD Volunteer Opportunities
     
  • Ready to Join?

    How will I benefit by joining the Healthcare Division?

    Ready to join?  Call ASQ at 800-248-1946 or go online to http://asq.org/join/addforum.html for more information.

    Ready to Join?
     
  • ASQ is a leader in providing resources, training, certification &

    networking opportunities to professionals in healthcare.

    Quality professionals across all segments of healthcare use ASQ’s resources to improve: Quality of care, Patient safety and satisfaction, Organizational efficiencies, and the bottom line

    learn more…

    ASQ is a leader in providing resources, training, certification &
     

Webinars on Demand:

A Video Guide to Successful Laboratory Huddles: Recorded on Tuesday, January 31, 2017, Presented by Joe Rutledge

ASQ Quality Management Division/ Healthcare Division Joint Webinar

A Hospital-based Healthcare QMS Model

Is your hospital seeking to improve patient outcomes, safety and satisfaction?

Are you concerned how your hospital will consistently meet the new CMS quality and value metrics?

If so, then you will want to review a webinar by Grace Duffy and Pierce Story to learn about the Hospital-based Healthcare Quality Management System, (QMS), model recently launched by the ASQ Healthcare Technical Committee.

A Hospital-Based Healthcare Quality Management System (QMS) Model: Recorded on Tuesday, January 3, 2017, at 6:00 P.M. CST

Click here to learn more


Horizontal Healthcare Management Part 2: Recorded on Tuesday, February 21, 2017, Presented by Alan Vercio and Philip Vercio

Engaging Physicians in Quality Improvement Initiatives: Recorded on Wednesday, August 24, 2016, Presented by Robert Redwood


HCD Case Study – 28 Case Studies related to Healthcare Process Improvement with Culture Changes, Click here to learn more


The Healthcare Division of ASQ strives to engage stakeholders at all levels in improving the efficiency and efficacy of a global healthcare system utilizing a customer focused systems approach by encouraging research, innovation, and the formation of learning partnerships to advance knowledge of healthcare quality.

You must be an ASQ Member and signed in to view members only materials.  Most open access information is made available to registered users.



2016-2017  HCD Officers:

Chair Susan Peiffer sepeiffer@yahoo.com
Chair Elect Swami Reyes Swami.Reyes@comcast.net
Secretary Deborah Meeks dmmeeks@sentara.com
Treasurer Debra Owens odebz101551@aol.com

Sue Peiffer, ASQ Healthcare Division Chair, learn more 

HCD Focus, Operations & Initiatives, learn more

The Healthcare Division Chair’s Progress Report,  learn more

Leadership, learn more


Committee & Task Group Reports and Plans, learn more

DMC & LC Meeting Minutes, learn more

Check out ASQ’s Healthcare Market Homepage, supported by Amanda Hankel, learn more

Speaker’s Bureau, Tools & Applications Edition, New 32 page guide for physicians on survey process, Periodically, articles of interest, Baldrige Resource Library  learn more


RESOURCES: Checkout this video from Mike Micklewright and QualityDigest.com in honor of Quality Managers everywhere! Healthcare Solutions learn more Healthcare Update: Tools to Maximize Chronic Care Efficiency learn more