• HCD 2013-2014 Webinar Series

    We will bring you timely topics in Healthcare Quality that have been created and prioritized from the development of the Healthcare Quality Body of Knowledge.

    learn more

    HCD 2013-2014 Webinar Series
  • HCD Knowledge Center

    The Healthcare Division of ASQ strives to engage stakeholders at all levels in improving the efficiency and efficacy of a global healthcare system utilizing a customer focused systems approach by encouraging research, innovation, and the formation of learning partnerships to advance knowledge of healthcare quality.  learn more

    HCD Knowledge Center
  • HCD Volunteer Opportunities

    The Healthcare Division is seeking volunteers to fill some critical gaps in our infrastructure. The rewards for volunteering are many and include opportunities for networking with healthcare experts and acquiring recertification units (RU) for ASQ certifications.

    If you are interested in helping the Healthcare Division fulfill its strategic objectives and have the skills
    necessary to contribute, please contact Bill Dunwoody, Division Chair at whd@iioe.net.   See various opportunties!


    HCD Volunteer Opportunities
  • Ready to Join?

    How will I benefit by joining the Healthcare Division?

    Ready to join?  Call ASQ at 800-248-1946 or go online to http://asq.org/join/addforum.html for more information.

    Ready to Join?
  • ASQ is a leader in providing resources, training, certification &

    networking opportunities to professionals in healthcare.

    Quality professionals across all segments of healthcare use ASQ’s resources to improve: Quality of care, Patient safety and satisfaction, Organizational efficiencies, and the bottom line

    Learn more…

    ASQ is a leader in providing resources, training, certification &
  • 2014 World Conference on Quality and Improvement

    Thanks to all of those who joined us at 2013 WCQI for networking, learning and the events of the Healthcare Division!!    Thank you to all the volunteers!!  See you @  2014 World Conference on Quality and Improvement    May 5 – 7, 2014   in Dallas, TX

    More information at: http://wcqi.asq.org

    2014 World Conference on Quality and Improvement
  • Healthcare Division Chair

    Welcome William H. Dunwoody, 2014-2015 HCD Chair

    Bill has served as a member of the Baldrige National Quality Program Board of Examiners and has held several leadership roles with the ASQ Healthcare Division  learn more… 

    Healthcare Division Chair

Healthcare Division sponsored events and 12 Healthcare programs will be offered at the 2014 World Conference on Quality and Improvement in Dallas, Texas, May 4-7, 2014.  We hope to see you there.  Learn more...

Register now for the 12th Northwest Patient Safety Conference!

Date/time and location of event: Wednesday, May 28, 2014 at the Lynnwood Convention Center

Highlights include: Plenary presentations by Dr. Angelo Volandes and citizen-patient Carolyn Canfield, click here for agenda

  • Ten breakout sessions addressing these critical topics:
    • Engaging patients and families in their care
    • Medication safety
    • Improving communication between providers
    • Sharing lessons from root cause analyses
  • Two high-intensity presentations in plenary sessions
  • University of Washington Health Sciences book sale
  • Presentation of Qualis Health Awards of Excellence in Healthcare
  • Poster session*

Registration is now open! If you have any questions about registration, eligibility for special registration discounts, or sponsorship opportunities, please contact Alice Marshall at 206-682-2811×10 or by email (amarshall@qualityhealth.org).

Visit the website to view the complete agenda, see special discounts, *view the Call for Posters

Click here to register

QMD Forum Winter 2014 Healthcare Edition Just Published!

The Journal contains several items of interest including a Joint Message on Quality in Healthcare from the Chairs of QMD and the Healthcare Division and an abstract of an article entitled “The ASQ Healthcare Division Marshall Plan: ‘Put Me In The Game, Coach!’”  Click here to read the journal.

Read the full 27 page article on the HCD Marshall Plan! 

The HCD developed the “Marshall Plan” to show what can and will be done when process improvement and quality management professionals are given the chance to prove themselves and their worth as important members of the health care team. Several of those involved in this successful effort have collaborated on the article referred to above to describe the project and what they accomplished in one California hospital.  Click here to read the full 27 page article.

Pictures that were taken at the 2014 Lean Six Sigma Conference, February 23-24 at the Point Hilton Tapatio Cliffs.

Dan Rand, Bill Dunwoody, John Harrison were standing behind the Healthcare Division Desk

Congratulations to our new HCD Officers!!

*           Chair: Bill Dunwoody

*            Chair-Elect: Susan Peiffer

*           Secretary: Hamilton Plaza

*           Treasurer: Debbie Hopen

ASQ Healthcare Division Chair William H. Dunwoody, learn more 

HCD Focus, Operations & Initiatives, learn more

The Healthcare Division Chair’s Progress Report,  learn more 

Leadership, learn more

Committee & Task Group Reports and Plans, learn more

DMC & LC Meeting Minutes, learn more

Check out ASQ’s Healthcare Market Homepage, supported by Amanda Hankel, learn more

Speaker’s Bureau, Tools & Applications Edition, New 32 page guide for physicians on survey process, Periodically, articles of interest, Baldrige Resource Library  learn more


Checkout this video from Mike Micklewright and QualityDigest.com in honor of Quality Managers everywhere!
Healthcare Solutions learn more
Healthcare Update: Tools to Maximize Chronic Care Efficiency learn more
HCD Case Study: 28 Case Studies Related to Healthcare Process Improvement & Culture Changes learn more