• Healthcare Division Chair

    Welcome Sue Peiffer, 2016-2017 HCD Chair, sepeiffer@yahoo.com

    Sue is a certified Six Sigma Black Belt with over 30 years of hospital experiences, serves as a Team Leader for the Wisconsin Forward Award program that promotes performance excellence using the Baldrige National Quality Criteria and has held several leadership roles with the ASQ Healthcare Division  learn more… 

    Healthcare Division Chair
     
  • Healthcare Division at the 2015 WCQI

    Activities learn more

    4th Annual HC Speaker’s Receiption learn more

    2015 Annual Meeting State of the Division learn more

    Healthcare Division at the 2015 WCQI
     
  • HCD 2015-2016 Webinar Series

    We will bring you timely topics in Healthcare Quality that have been created and prioritized from the development of the Healthcare Quality Body of Knowledg.   learn more

    Joint Webinar offered with the Quality Management Division on March 8, 2016 at 6PM, Central Time.

    Click here for registration details in the full webinar description page.

    HCD 2015-2016 Webinar Series
     
  • HCD Knowledge Center

    The Healthcare Division of ASQ strives to engage stakeholders at all levels in improving the efficiency and efficacy of a global healthcare system utilizing a customer focused systems approach by encouraging research, innovation, and the formation of learning partnerships to advance knowledge of healthcare quality.  learn more

    HCD Knowledge Center
     
  • HCD Volunteer Opportunities

    The Healthcare Division is seeking volunteers to fill some critical gaps in our infrastructure. The rewards for volunteering are many and include opportunities for networking with healthcare experts and acquiring recertification units (RU) for ASQ certifications.

    If you are interested in helping the Healthcare Division fulfill its strategic objectives and have the skills necessary to contribute, please contact Sue Peiffer , Division Chair at sepeiffer@yahoo.com.   See various opportunties!

     

    HCD Volunteer Opportunities
     
  • Ready to Join?

    How will I benefit by joining the Healthcare Division?

    Ready to join?  Call ASQ at 800-248-1946 or go online to http://asq.org/join/addforum.html for more information.

    Ready to Join?
     
  • ASQ is a leader in providing resources, training, certification &

    networking opportunities to professionals in healthcare.

    Quality professionals across all segments of healthcare use ASQ’s resources to improve: Quality of care, Patient safety and satisfaction, Organizational efficiencies, and the bottom line

    Learn more…

    ASQ is a leader in providing resources, training, certification &
     

ASQ Health Care Quality and Technology Survey.  As a member in the healthcare quality profession, let your voice be heard on potential healthcare technology and implementations that could help improve patient experience for healthcare organizations. Please contribute to the annual ASQ Health Care Quality and Technology Survey

Department of Health and Human Services HHS Entrepreneurs-in-Residence (EIR) Program is currently recruiting an EIR for the HHS Office for Civil Rights (OCR) to redesign their intake process for civil rights and privacy complaints to better serve the American public. OCR receives approximately 24,000 consumer complaints each year focusing on challenges that consumers face in accessing their own medical records, potential privacy breaches, and unlawful discrimination and health and human services institutions.  For more about the opportunity, check out the blog. You can apply here.

HCD Case Study – 28 Case Studies related to Healthcare Process Improvement with Culture Changes, Click here to earn more

Editor

The Healthcare Division of ASQ strives to engage stakeholders at all levels in improving the efficiency and efficacy of a global healthcare system utilizing a customer focused systems approach by encouraging research, innovation, and the formation of learning partnerships to advance knowledge of healthcare quality.

You must be an ASQ Member and signed in to view members only materials.  Most open access information is made available to registered users.



2016-2017  HCD Officers:

Chair Susan Peiffer sepeiffer@yahoo.com
Chair Elect Swami Reyes Swami.Reyes@comcast.net
Secretary Deborah Meeks dmmeeks@sentara.com
Treasurer Debra Owens odebz101551@aol.com

Sue Peiffer, ASQ Healthcare Division Chair, learn more 

HCD Focus, Operations & Initiatives, learn more

The Healthcare Division Chair’s Progress Report,  learn more

Leadership, learn more


Committee & Task Group Reports and Plans, learn more

DMC & LC Meeting Minutes, learn more

Check out ASQ’s Healthcare Market Homepage, supported by Amanda Hankel, learn more

Speaker’s Bureau, Tools & Applications Edition, New 32 page guide for physicians on survey process, Periodically, articles of interest, Baldrige Resource Library  learn more


RESOURCES:

Checkout this video from Mike Micklewright and QualityDigest.com in honor of Quality Managers everywhere!
Healthcare Solutions learn more
Healthcare Update: Tools to Maximize Chronic Care Efficiency learn more