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Addressing High Nurse Turnover at Bronson Methodist Hospital in Kalamazoo, Michigan

by Sower, Victor E.

Abstract: Bronson Methodist Hospital in Kalamazoo, Michigan, sought to reduce nurse turnover and become best in class, developing a stable and committed workforce. Root cause analysis identified leadership and a competitor that paid higher salaries as major contributors to turnover. The project team addressed root causes by benchmarking organizations recognized for workforce excellence and conducting leadership development training. The team also used the Baldrige Criteria for Performance Excellence to help make the workforce development plan part of organizational strategy. Results include improvements in employee opinion survey results and potential cost savings of $420,000 to $840,000 annually.

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