HCD Webinar Series

Healthcare Division Quality Webinar Series

The Healthcare Division strives to bring to members of HCD and partnering divisions the latest tools, technologies, and strategies for quality improvement in healthcare. We will bring you timely topics in Healthcare Quality that have been created and prioritized from the development of the Healthcare Quality Body of Knowledge.

Recently Archived Webinars Available on Demand:

Baldrige Award-Winning Leadership and Employee Engagement: Recorded on Monday, June 26, 2017, Presented by Kay Kendall

This webinar examines the concept of workforce engagement, sharing best practices of Baldrige Award winners and other organizations that have been recognized for excellence in this area. The webinar explores the relevancy of this topic for modern organizations, including those involved with healthcare. Viewers will gain insight from the leaders of these successful organizations, based on the lessons they learned during their journeys to performance excellence.

After the webinar, please take a moment to fill out the short evaluation survey here. This will help us identify topics for future webinars and improve our processes.

A Video Guide to Successful Laboratory Huddles: Recorded on Tuesday, January 31, 2017, Presented by Joe Rutledge

Do new events in your laboratory catch you unaware? Are you managing issues after the fact? Do you encounter problems that could have been avoided with better communications? Are you concerned that you are missing key information about what is happening in your laboratory? In this unique webinar, you actually will witness laboratory huddles taking place and gain Dr. Rutledge’s expert analysis on what works best to implement huddles in your laboratory.

Horizontal Healthcare Management (Part 2): Recorded on Tuesday, February 21, 2017, Presented by Alan Vercio and Philip Vercio

Horizontal management involves process decisions about information, diagnosis, possible treatments, costs, resource needs, and timing from patient admission to discharge. By measuring key factors along the patient-value stream, healthcare patient quality and productivity can be improved.

Archived Webinars on Demand:

Engaging Physicians in Quality Improvement Initiatives: Recorded on Wednesday, August 24, 2016, Presented by Robert Redwood

What are the things that motivate and engage physicians to participate in quality improvement efforts? Dr. Bobby Redwood explains why physicians’ involvement with safety and quality may lag behind other health professionals. He offers some practical ideas to engage physicians and introduces a framework to improve physician involvement.

From Compliance to Excellence: Using the Baldrige Framework to Drive High Performance in Healthcare Organizations: Recorded on Wednesday, July 20, 2016, Presented by Paul Grizzell

This webinar focuses on the value of using the Baldrige Framework for Performance Excellence as a management system to drive high performance in a healthcare setting.  The Baldrige Framework is an outcome-focused, evidence-based set of characteristics of high-performing organizations.  The webinar will help you understand how to use the evidence-based Criteria to focus, align, and accelerate your health care organization’s performance.

Would the Healthcare Industry Benefit From Applying Horizontal Management? (Part 1): Recorded on Tuesday, March 8, 2016, Presented by Alan Vercio and Philip Vercio

Horizontal management involves process decisions about information, diagnosis, possible treatments, costs, resource needs, and timing from patient admission to discharge. By measuring key factors along the patient-value stream, healthcare patient quality and productivity can be improved.

Palliative Care and Quality: Recorded on Saturday, January 23, 2016, Presented by David Weissman

Dr. Weissman discusses how far too many patients have symptoms that can be easily managed, and are not, are unaware of their condition/prognosis, even as they are dying, have families in distress from lack of honest, accurate information, and die in the hospital/ICU because of a failure to communicate. Palliative care can be utilized to improve quality of care.

Lean Education and Application at Mayo Clinic: Recorded on Wednesday, February 25, 2015, Presented by Luke Ramlow and Sean Clark

See how Lean Education is brought to Mayo Clinic through the Quality Fellows Program, review the IHI model and how Mayo modifies it to deliver the Lean Collaborative, see how Mayo Clinic applies the EPOC (Engagement, Projects, Outcomes, Competence & Culture) and VOC, and review how Mayo Clinic used Lean Methodologies, specifically the 3P process, to design the new Lean Collaborative Course.

The National Healthcare Systems Engineering CMS Demonstration Project: Recorded on Saturday, February 7, 2015, Presented by James Benneyan

Learn about the Center for Medicare and Medicaid Innovation, and its grant projects for healthcare improvement; learn about the Triple Aim from IHI—Health of a Population, Experience of Care, and Per Capita Cost—and how this motivates projects undertaken at the Healthcare Systems Engineering Institute; and see examples, operations, and results from the Healthcare Systems National Demonstration Project.

Organizational Culture for Quality Improvement in Healthcare: Recorded on Wednesday, April 16, 2014, Presented by Grace Duffy

Get an overview of Organizational Culture, contrast healthcare culture with other organizations, examine the impact of leadership on Organizational Culture, distinguish the ingredients of a Quality Culture.

Lean Six Sigma from the Healthcare Practice to the Emergency Room: Recorded on , March 16, 2014, Presented by Roderick Munro

Be able to speak knowledgeably about Lean Six Sigma in the healthcare setting. Explore the history of quality improvement as it migrated from industry to healthcare.

Enhancing Healthcare’s Management and its Improvement System: Recorded on Saturday, December 28, 2013, Presented by Forrest Breyfogle

Learn about predictive organizational performance measurement, see how an Enterprise Performance Reporting System (EPRS) can be used to orchestrate efforts for addressing today’s healthcare and other industry challenges, and be able to create predictive scorecards.

Managing the Forces of Change: Recorded on Saturday, October 19, 2013, Presented by Grace Duffy

Develop a working knowledge of the change process and how it supports efforts to improve process and organizational performance in healthcare, identify potential resistance that will impact the success of these efforts, and understand the role that the eight dimensions of organizational and local quality play in reducing resistance and how to assess those dimensions.

But Are You Certain? Applying Measurement Uncertainty in Medical Labs: Recorded on Tuesday, July 30, 2013, Presented by Lisa Walters

In this webinar, Dr. Walters defines the many terms involved in measurement uncertainty in healthcare and laboratory settings. These include measurement reliability, variability, precision, and accuracy. ISO 15189 is discussed, as is the GUM—the Guide to Uncertainty in Measurement. Finally, two examples are presented where variability and imprecision are estimated.