HCD Webinar Series

The Healthcare Division of the American Society for Quality Presents

The 2016-17 Healthcare Quality Webinar Series

The Healthcare Division strives to bring to members of HCD and partnering divisions the latest tools, technologies, and strategies for quality improvement in healthcare. We will bring you timely topics in Healthcare Quality that have been created and prioritized from the development of the Healthcare Quality Body of Knowledge.

Recently Added Webinars:

A Video Guide to Successful Laboratory Huddles: LIVE - Tuesday, January 31, 2017, at 1:00 P.M. CST

Horizontal Healthcare Management Part 2: LIVE - Tuesday, February 21, 2017,  6:00 P.M. CST

Recent Webinars on Demand:

A Hospital-Based Healthcare Quality Management System (QMS) Model:  Recorded on Tuesday, January 3, 2017, at 6:00 P.M. CST

We also have a webinar by way of a special arrangement with the Wisconsin Hospital Association and their Partners for Patients Program titled Engaging Physicians in Quality Improvement Initiatives by Robert Redwood MD, MPH.

Engaging Physicians in Quality Improvement Initiatives by Robert Redwood MD, MPH

Dr. Redwood works full-time as an emergency physician and serves as the chairperson of the Divine Savior Healthcare Inc Antimicrobial Stewardship Committee.  Dr. Redwood recently accepted a position as the president of the Wisconsin chapter of the American College of Emergency Physicians and regularly advocates for patient safety and quality issues at the state and national level.  Click here to register and view Dr. Redwood’s webinar.

Each webinar is offered at no cost to HCD members, and will be available any time, on your schedule for your convenience. Here is the current list of available webinars:

Webinar posted July 13, 2016: From Compliance to Excellence: Using the Baldrige Framework to Drive High Performance in Healthcare Organizations by Paul Grizzell

This webinar will focus on the value of using the Baldrige Framework for Performance Excellence as a management system to drive high performance in a healthcare setting.  The Baldrige Framework is an outcome-focused, evidence-based set of characteristics of high-performing organizations.  The webinar will help you understand how to use the evidence-based Criteria to focus, align, and accelerate your health care organization’s performance.

Paul Grizzell of Core Values Partners helps clientsfocus, align, and accelerate their improvement efforts through effective deployment of the Baldrige Criteria for Performance Excellence and the European Foundation for Quality Management Excellence Model.

Joint Webinar with the Quality Management Division, recorded on March 8, 2016:

Would the Healthcare Industry Benefit From Applying Horizontal Management?

Most industries have horizontal management. Would the healthcare industry benefit from applying horizontal management?

Presenters: Alan Vercio and Philip Vercio

February, 2016 ASQ HCD Webinar - Palliative Care and Quality by Dr. David Weissman

Dr. Weissman will discuss how far too many patients:

  • Have symptoms that can be easily managed, and are not.
  • Are unaware of their condition/prognosis, even as they are dying.
  • Have families in distress from lack of honest, accurate information.
  • Die in the hospital/ ICU because of a failure to communicate.

Lean Education & Application at Mayo Clinic -  by Luke Ramlow and Sean Clark

  • See how Lean Education is brought to Mayo Clinic Through the Quality Fellows Program
  • Review The IHI model and how Mayo Modifies it to deliver the Lean Collaborative
  • See how Mayo Clinic Applies the EPOC (Engagement, Projects, Outcomes, Competence & Culture) and VOC
  • Review how Mayo Clinic used Lean Methodologies, specifically the 3P process, to design the new Lean Collaborative Course

The National Healthcare Systems Engineering CMS Demonstration Project – by Dr. James Benneyan

  • Learn about the Center for Medicare and Medicaid Innovation, and its grant projects for healthcare improvement.
  • Learn about the Triple Aim from IHI – Health of a Population, Experience of Care, and Per Capita Cost – and how this motivates projects undertaken at the Healthcare Systems Engineering Institute
  • See examples, operations, and results from the Healthcare Systems National Demonstration Project.

Enhancing Healthcare’s Management and its Improvement System  -  by Forrest Breyfogle

  • Learn about predictive organizational performance measurement.
  • See how an Enterprise Performance Reporting System (EPRS) can be used to orchestrate efforts for addressing today’s healthcare and other industry challenges;
  • Be able to create predictive scorecards.

Organizational Culture for Quality Improvement in Healthcare – by Grace Duffy

  • Get an overview of Organizational Culture
  • Contrast healthcare culture with other organizations;
  • Examine the impact of leadership on Organizational Culture;
  • Distinguish the ingredients of a Quality Culture

Lean Six Sigma from the Healthcare Practice to the Emergency Room –  by Roderick Munro, PhD

  • In Lean Six Sigma from the Healthcare Practice to the Emergency Room, attendees will be able to Speak Knowledgeably about Lean Six Sigma in the Healthcare Setting.
  • The desired objectives include:
    • Discuss Concepts of Effectiveness;
    • Learn at Least One New Fact / Tool;
    • Maybe Think Differently, and hopefully to Have Fun.

But Are You Certain?  Applying Measurement Uncertainty to Medical Labs – by Lisa Walters, PhD 

  • Dr. Walters defines the many terms involved in measurement uncertainty in healthcare and laboratory settings.
  • These include measurement reliability, variability, precision, and accuracy.
  • ISO 15189 is discussed, as is the GUM – the Guide to Uncertainty in Measurement.

Managing the Forces of Change – by Grace Duffy

  • Develop a working knowledge of the change process and how it supports efforts to improve process and organizational performance in healthcare.
  • Identify potential resistance that will impact the success of these efforts
  • Understand the role that the 8 dimensions of organizational and local quality play in reducing resistance and how to assess those dimensions.