ASQ Discussion Boards Moderators Objective: The member leader/staff partnership provides a valuable link with the participants of the ASQ Discussion Boards. Moderators, both member and staff, play a critical role, serving as the eyes and ears of the members who participate in the ASQ discussion boards. The moderators facilitate open communications and build trust among the participants; ensuring members are able to participate in meaningful exchanges.
Criteria: To ensure the goals of the ASQ discussion boards are met (robust discussion, open communications, positive exchanges by all who wish to participate), the moderators will possess the following characteristics.
- A history of posting in a positive and professional manner.
- ASQ Full membership (Forum/Division membership for Forum and Division discussion boards and Associate membership for the e-Section discussion board)
- Familiarity with ASQ and other quality resources.
- Availability to reply to posts within two business days if there are no responses to a thread of discussion
- Willingness to professionally remind those who may be violating policies of the ASQ Discussion Boards Rules and Etiquette and ASQ Disclaimer and Legal Rules requirements.
- The ability, knowledge, and experience to respond to a specific topic.
- An open mind regarding the opinions of all participants.
- Read visitor posts regularly. (Commenting on posts is left to the moderator’s discretion).
- Keep discussions on topic. Keep the discussion board relevant by ensuring a minimum of two posts are made per week (either by the moderator or by the community).
- When there is lack of discussion, post questions about a hot button topic.
- Reply within 2 business days (24 hours for staff if post is related to ASQ operations) to specific questions that have not received a response.
- Ensure dissenting points of view are heard and understood.
- Write posts in an unbiased conversational writing style.
- Keep postings brief (under 300 words is a good rule).
- Share knowledge and experiences.
- Comment on areas of interest.
- Check facts and reference sources.
- Link to other sources (may include ASQ and external links, as appropriate).
- Maintain an awareness of what is being written and said about the designated topic in all media (blogs, articles, news, etc.).
- Monitor for trends (especially the potential for new ASQ Discussion Boards).
- Contact us if and when there are questions about relevancy or appropriateness of comments or cross-postings made by visitors.
- Inform us of potentially libelous or otherwise inappropriate postings.
- Establish and maintain credibility with your audience.
- Serve on a Moderator Advisory Team that meets periodically (via conference call) to discussion moderator issues, discussion board issues and improvements, and serve as a final decision point should a member violate discussion board rules, etiquette and/or legal rules.