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HBOK 1-001

Title Use DMAIC to Make Improvement Part of the Way We Work
Author(s) Ronald D. Snee
Source Quality Progress
Topic Performance Improvement

Change Management

Abstract Adopting define, measure, analyze, improve, and control (DMAIC) as the preferred problem-solving and process improvement framework takes an organization a giant step closer to making improvement part of “the way we work.” The author uses a simple example of a fumbling NFL running back to demonstrate the many virtues of DMAIC as a general purpose approach to improvement.
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Reference Code 1-001

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