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HBOK 1-030

Title The Impact of TQM on Organizational Innovativeness: Is It a Case of ‘Chicken and Egg’ Situation?
Author(s) Mohamed Zairi
Source AQC/WQCI
Topic Innovation
Abstract Customer-centric innovation is a holistic approach that entails innovative thinking from all perspectives using a closed-loop approach based on the Plan-Do-Check-Act (PDCA) cycle. Similarly, total quality management (TQM) in a modern business context focuses on performance impact through innovative solutions and breakthrough thinking. The results of a study are examined to determine the validity of two propositions: First, innovative organizations seek to impact through quality, speed, and value in a customer-centric approach. Second, quality organizations have to optimize a variety of dimensions concerned with consolidation, optimization, and innovation. To test these propositions, two groups of organizations were studied using the 9Cs model and the European Excellence model.
Access Restrictions ASQ members only
Link for .PDF http://asq.org/world-conference/2008/innovation/impact-of-tqm-on-organizational-innovativeness.pdf
Link for HTML None
Reference Code 1-030

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