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HBOK 1-033

Title Analytical Problem Solving
Author(s) Paul R. Haviland
Topic Strategic Management

Performance Improvement

Change Management

Abstract During the last half of the 20th century, the major focus of the quality profession has shifted from catching defects to preventing them. As a result, not only has the language of quality become less clear, but selecting the proper quality tools to apply in various situations has also become confusing. These topics are discussed with a focus on analytical problem solving. The methodology is presented in four phases with a discussion of tools that can be effectively applied at each phase.
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Reference Code 1-033


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