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HBOK 1-058

Title The CTQ Flowdown as a Conceptual Model of Project Objectives
Author(s) Henk De Koning and Jeroen De Mast
Source Quality Management Journal
Topic Performance Measurement

Performance Improvement

Abstract The critical to quality (CTQ) flow down is a tool that is the core of the definition phase of most quality improvement projects. It relates high-level strategic focal points to project objectives, which, in turn, are linked to and decompose into CTQs made operational in the form of measurements. CTQ flow down provides clear project definitions, clarifies the business rationale of an improvement project, and facilitates optimal solutions for trade-off problems. A theoretical grounding of the CTQ flow down is given in addition to a prescriptive template useful to practitioners.
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Reference Code 1-058

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