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HBOK 1-067

Title Controlling for Quality: Climate, Leadership, and Behavior
Author(s) Gil Luria
Source Quality Management Journal
Topic Organizational Culture

Engaging and Empowering the Workforce

Abstract The psychological mechanisms of employee quality-related behavior are explained, and a new quality climate measure is presented. Data collected in a food plant support the hypotheses that the quality-related behaviors of employees are not aligned with those desired by management, and that employees perform better in organizations with a high-quality climate and transformational leadership. Departmental quality climate scores and leadership scores correlated negatively with percentages of nonquality behaviors, indicating the need for some form of social control.
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Reference Code 1-067

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