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HBOK 1-070

Title Organizational Culture, Knowledge Management, and Patient Safety in U.S. Hospitals
Author(s) Gregory Stock, Kathleen McFadden, and Charles Gowen III
Source Quality Management Journal
Topic Performance Measurement

Data Analysis

Abstract The reputation of the quality management movement has had its ups and downs. One of the obstacles affecting quality management initiatives has been the shortcomings of the financial accounting field, where data are not in a format that lends itself to decision making. Another part of the problem is that for some quality professionals, using quality to connect with the bottom line or with executive thinking seems irrelevant. The addition of valid costing data will give the quality movement more legitimacy. Financial measurement is a way to assess the organization’s performance to determine whether planned objectives were achieved.
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Link for .PDF http://www.asq.org/quality-management/2010/04/quality-management/organizational-culture-knowledge-management-and-patient-safety-in-us-hospitals.pdf
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Reference Code 1-070

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