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HBOK 1-092

Title Real-Life Leadership Principles
Author(s) Howard Behar
Source Journal for Quality and Participation
Topic Quality Leaders in Healthcare

Performance Improvement

Abstract A business that places the importance of its employees and customers over profits will enjoy sustainable success. The author reveals 10 leadership principles that formed the framework of his career as a senior executive at Starbucks. Behar believes that if you regard employees and customers as human beings, everything else will take care of itself.
Access Restrictions Open to everyone with free registration
Link for .PDF http://asq.org/quality-participation/2010/04/leadership/real-life-leadership-principles.pdf
Link for HTML None
Reference Code 1-092

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