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HBOK 1-094

Title Inputs Into Action: 9 Steps to a Better VOC-Initiated Improvement Project
Author(s) Forrest W. Breyfogle III
Source Quality Progress
Topic Strategic Planning Process

Listening to Customers

Performance Improvement

Abstract A case study of one manufacturer using nine-step Integrated Enterprise Excellence (IEE) business management system and as a road map for targeted improvement projects.
Access Restrictions ASQ members and journal subscribers
Link for .PDF http://www.asq.org/quality-progress/2012/01/3.4-per-million/inputs-into-action.pdf
Link for HTML http://www.asq.org/quality-progress/2012/01/3.4-per-million/inputs-into-action.html
Reference Code 1-094

 

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