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HBOK 1-097

Title From Class to Career: Course on TQL Changes a Navy Lieutenant’s Future
Author(s) Rip Stauffer
Source Quality Progress
Topic Organizational Culture

Performance Improvement

Abstract A course on total quality leadership (TQL) changed a Navy lieutenant’s future as he eventually became a TQL coordinator or director of quality. Author Rip Stauffer credits his Navy division officer with inadvertently putting his life on a different career course. While Stauffer began learning about quality while working for Ford, he really began to see the benefits of quality while taking the TQL course.
Access Restrictions ASQ members and journal subscribers
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Reference Code 1-097

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