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HBOK 1-103

Title Process Optimization for Service Organizations Isn’t Rocket Science
Author(s) John Scott
Source Quality Progress
Topic Performance Measurement

Performance Improvement

Abstract A one-page flowchart ties suppliers, inputs, outputs, and customers to measurement and continuous process improvement for service organizations.
Access Restrictions Open to everyone with free registration
Link for .PDF http://www.asq.org/quality-progress/2007/10/basic-quality/process-optimization-for-service-organizations.pdf
Link for HTML http://asq.org/quality-progress/2007/10/basic-quality/process-optimization-for-service-organizations.html
Reference Code 1-103

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