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HBOK 1-108

Title Wind Power Company Gets to the Root of an Icy Issue
Author(s) Janet Jacobsen
Source ASQ
Topic Performance Improvement
Abstract A root-cause analysis project saved Clipper Windpower $1 million in lost revenue. By identifying the root causes of turbine failure during inclement weather, Clipper Windpower increased customer satisfaction through improved turbine availability. This project also supported a key supplier’s quality process, as Clipper Windpower’s team helped redesign and test an improved anemometer. Team members mastered quality tools and strategies, preparing them for future improvement projects.
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Link for .PDF http://asq.org/2010/04/six-sigma/wind-power-company-gets-to-root-of-icy-issue.pdf
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Reference Code 1-108

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