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HBOK 1-117

Title Growth Chart
Author(s) Diane J. Olson and John W. Sinn
Source Quality Progress
Topic Performance Measurement

Performance Improvement

Abstract A standard model can be used to assess the maturity level of an organization’s Six Sigma program. Zhen He pioneered a rating system from 0 (effectively nonexistent) to 5 (excellent) to measure the maturity of a given factor of Six Sigma implementation. Seven factors are measured when assessing a Six Sigma program’s maturity: leadership, customer focus, strategy, project management, evaluation and motivation, infrastructure, and business results. Each of these areas can be rated numerically on a weighted scale to get an aggregate maturity score. A survey conducted in the United States in 2010 used this structure to collect maturity data from a wide range of companies. The survey found mean maturity levels ranging from 3.6 for evaluation and motivation to four for strategy.
Access Restrictions ASQ members and journal subscribers
Link for .PDF http://www.asq.org/quality-progress/2011/10/six-sigma/growth-chart.pdf
Link for HTML http://www.asq.org/quality-progress/2011/10/six-sigma/growth-chart.html
Reference Code 1-117

 

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