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HBOK 1-134

Title Reducing Wait for MRI Exams Gives Akron Children’s Hospital Competitive Edge
Author(s) David Chand and Anne Musitano
Source ASQ
Topic Performance Improvement

Engaging and Empowering the Workforce

Change Management

Abstract Akron Children’s Hospital used Lean Six Sigma to increase MRI exam volumes and reduce patient wait times. A two-day Kaizen event allowed a multi-disciplinary team to identify a system of root causes, develop a set of countermeasures, and implement changes rapidly. Wait times for exams were reduced significantly after the Kaizen event. Days and weeks were eliminated between scheduling and the exam day. Shorter patient wait times and increased weekly exam volume continue to be sustained and $1.2 million in incremental revenue was earned the year following the project.
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