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HBOK 1-148

Title Assessing the Impact of the Lessons Learned Process
Author(s) APQC
Source APQC
Topic Knowledge Management
Abstract APQC believes that performance and impact measures/metrics are crucial to any knowledge-sharing approach, including lessons learned. The right combination of measures/metrics paints a compelling picture of the effectiveness and value of the process, which is essential to gain executive support, funding, and increased participation from teams and individuals.
Access Restrictions ASQ members only
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Reference Code 1-148

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