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HBOK 1-150

Title Getting Buy-in for Measurement
Author(s) Chris Gardner and Cindy Hubert
Source APQC
Topic Performance Measurement

Engaging and Empowering the Workforce

Change Management

Abstract APQC’s Chris Gardner and Cindy Hubert discuss the actions organizations can take to achieve workforce support for measurement, like involving staff in developing measures, training staff, and ensuring that individuals have some control over metric outcomes.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2010/03/apqc/getting-buy-in-for-measurement.wmv
Link for HTML http://www.asq.org/2010/03/apqc/getting-buy-in-for-measurement.html
Reference Code 1-150

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