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HBOK 1-151

Title Linking Leading and Lagging Indicators: A Case Example
Author(s) Chris Gardner
Source APQC
Topic Performance Measurement

Data Analysis

Performance Improvement

Abstract APQC’s Chris Gardner describes how organizations can link predictive measures (leading indicators) to outcome measures (lagging indicators), using Crown Castle as a case example.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2010/03/apqc/linking-leading-and-lagging-indicators-a-case-example.wmv
Link for HTML http://www.asq.org/2010/03/apqc/linking-leading-and-lagging-indicators-a-case-example.html
Reference Code 1-151

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