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HBOK 1-152

Title How Organizations Use Performance Measures
Author(s) Chris Gardner
Source APQC
Topic Performance Measurement

Engaging and Empowering the Workforce

Abstract APQC’s Chris Gardner discusses how organizations are currently using performance measures, based on the results of a survey of more than 220 organizations and explains how to make measurement even more effective as a communication/feedback tool.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2010/03/apqc/how-organizations-use-performance-measures.wmv
Link for HTML http://www.asq.org/2010/03/apqc/how-organizations-use-performance-measures.html
Reference Code 1-152

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