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HBOK 1-155

Title How to Develop Measures that Work: APQC Expert Answers
Author(s) Cindy Hubert, Chris Gardner, and Jeff Varney
Source APQC
Topic Performance Measurement
Abstract APQC’s Cindy Hubert, Chris Gardner, and Jeff Varney explain how to increase emphasis on process improvement rather than technological system advancement, avoid creating measures that drive “bad” behavior, and move to a smaller number of more effective measures.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2010/03/apqc/how-to-develop-measures-that-work-apqc-expert-answers.wmv
Link for HTML http://asq.org/2010/03/apqc/how-to-develop-measures-that-work-apqc-expert-answers.html
Reference Code 1-155

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