Current Topic...

HBOK 1-156

Title Performance Measurement: How It’s Done
Author(s) Cindy Hubert, Chris Gardner, and Jeff Varney
Source APQC
Topic Performance Measurement

Performance Improvement

Abstract APQC’s Cindy Hubert, Chris Gardner, and Jeff Varney report the findings of a recent survey of more than 220 organizations on measurement. They incorporate those findings into years of expertise to offer advice on how to gain buy-in for measurement, align measures with business processes, and sustain the value attained through measurement.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2010/03/apqc/performance-measurement-how-its-done.wmv
Link for HTML http://www.asq.org/2010/03/apqc/performance-measurement-how-its-done.html
Reference Code 1-156

Add a Comment