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HBOK 1-157

Title Embedding Measurement Systems
Author(s) APQC
Source APQC
Topic Listening to Customers

Qualities of Customer-Focused Organizations

Abstract APQC’s perspective on best practices in embedding measurement systems, featuring case examples from Crown Castle International, L.L. Bean, and JetBlue Airways.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2008/08/apqc/embedding-measurement-systems.pdf
Link for HTML None
Reference Code 1-157

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