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HBOK 1-159

Title Using Change Management to Improve Knowledge Management
Author(s) APQC
Source APQC
Topic Performance Improvement

Change Management

Work Process Management

Abstract APQC’s perspective on best practices related to using change management to improve knowledge management, featuring case examples from Schulmberger, Halliburton, Ford, Caterpillar, and IBM.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2009/04/apqc/using-change-management-to-improve-knowledge-management.pdf
Link for HTML None
Reference Code 1-159

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