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HBOK 1-160

Title Total Cost of Defining Customer Management Strategy per $1,000 Revenue
Author(s) APQC
Source APQC
Topic Qualities of Customer-Focused Organizations

Performance Measurement

Performance Improvement

Abstract APQC’s perspective on metric data from APQC’s Open Standards Benchmarking Collaborative (OSBC) on total cost of defining customer management strategy per $1,000 revenue.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2009/04/apqc/total-cost-of-defining-customer-management-strategy-per-1-000-revenue.pdf
Link for HTML None
Reference Code 1-160

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