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HBOK 1-183

Title Six Sigma and Baldrige: A Quality Alliance
Author(s) Mahour Mellat-Parast, Erick C. Jones, and Stephanie G. Adam
Source Quality Progress
Topic Accreditations/Certifications/Awards (TJC, ISO, Baldrige)

Performance Improvement

Abstract Both the Baldrige criteria and Six Sigma originated from management philosophies that attempted to enhance performance, increase profitability, and improve quality. This article investigates how the Baldrige criteria and Six Sigma might relate to each other. In fact, integrating Six Sigma into the Baldrige model may help firms achieve higher levels of performance and customer satisfaction in each Baldrige category and provide them with a useful method for pursuing quality and a performance level set by the Baldrige model.
Access Restrictions ASQ members and journal subscribers
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Reference Code 1-183

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