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HBOK 1-188

Title Reach for the Stars
Author(s) Han van Loon
Source Quality Progress
Topic Strategic Planning Process

Strategic Management

Engaging and Empowering the Workforce

Abstract CelsiusTech Australia, a systems and software supplier, has had long a commitment to quality, but believes there is always room for improvement. The company decided to create an improved approach to the plan-do-check-act cycle to help new employees visualize the organization’s quality management culture. This approach, called STARS, combines a personal approach to quality, teamwork, and continual improvement. The concept has matured into a holistic leadership and management method comprised of eight themes focused on the fundamental philosophy that people have free will and ultimately determine how to embrace quality. The STARS approach grew from a desire to foster a human approach to quality and achieve a culture of excellence within a company.
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