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HBOK 1-195

Title Staff Buy-in for Measurement: The Biggest Success Factor
Author(s) Chris Gardner
Source APQC
Topic Organizational Culture

Performance Measurement

Abstract Chris Gardner, director of performance improvement at APQC, explains why getting staff support is the number one key to implementing a successful measurement program and discusses the best ways to achieve that buy-in.
Access Restrictions ASQ members only
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Reference Code 1-195

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