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HBOK 1-196

Title Be Selective About Measurement
Author(s) Chris Gardner
Source APQC
Topic Performance Measurement
Abstract Chris Gardner, director of performance improvement at APQC, explains why some organizations fail to measure effectively.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2010/02/apqc/be-selective-about-measurement.wmv
Link for HTML http://www.asq.org/2010/02/apqc/be-selective-about-measurement.html
Reference Code 1-196

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