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HBOK 1-235

Title Managing Performance: A Practical Perspective on Managing Employee Performance
Author(s) Mike Schraeder and Mark Jordan
Source Journal for Quality and Participation
Topic Engaging and Empowering the Workforce

Workforce Development, Education and Training

Abstract Employee performance management is a key factor of sustained organizational competitiveness. The majority of performance initiatives occur at the organizational level. Common organization-level methods of managing performance are performance appraisal, rewards and recognition, training, access to resources, goal setting, employee participation and empowerment, as well as coaching and feedback. Less common methods include the use of mentors, positive organizational behavior, and creative work arrangements such as flex time. Manageable individual performance areas are task- and role-specific performance, extra-role performance (also known as organizational citizenship behavior), adaptability, innovation and creativity, and ethical conduct. Other, less obvious aspects of the organization such as physical environment may also be controllable for a performance effect.
Access Restrictions Subscribers only; open to members in January 2014
Link for .PDF http://www.asq.org/quality-participation/2011/07/human-resources/managing-performance-a-practical-perspective-on-managing-employee-performance.pdf
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Reference Code 1-235

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