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HBOK 1-244

Title A Knowledge Process for Lessons Learned at Credit Suisse
Source APQC
Topic Knowledge Management
Abstract Financial services company Credit Suisse was among the best-practice organizations studied as part of APQC’s Collaborative Research study, Cutting the Cost of Not Knowing: Lessons Learned Systems People Really Use. This article provides an overview of Credit Suisse’s lessons learned process and its five component activities: create, organize, distribute, apply, and evolve.
Access Restrictions ASQ members only
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Reference Code 1-244

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