Current Topic...

HBOK 1-244

Title A Knowledge Process for Lessons Learned at Credit Suisse
Author(s)  
Source APQC
Topic Knowledge Management
Abstract Financial services company Credit Suisse was among the best-practice organizations studied as part of APQC’s Collaborative Research study, Cutting the Cost of Not Knowing: Lessons Learned Systems People Really Use. This article provides an overview of Credit Suisse’s lessons learned process and its five component activities: create, organize, distribute, apply, and evolve.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2010/02/apqc/a-knowledge-process-for-lessons-learned-at-credit-suisse.pdf
Link for HTML None
Reference Code 1-244

Add a Comment