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HBOK 1-247

Title Service Provider Improves Client’s Metrics With Six Sigma
Author(s) Janet Jacobsen
Source ASQ
Topic Performance Measurement

Data Analysis

Performance Improvement

Abstract Five common mistakes can mean failure for a continuous improvement (CI) program. Executives can fail to incorporate the CI program into their strategic plan. CI leadership can try to force the necessary cultural change rather than implementing change management procedures. They can fail to communicate, either by not providing information or by not listening to feedback from employees. The program can select the wrong projects, ones that do not address significant problems within the organization, or the wrong leaders, ones who do not have the availability or the skills to lead the projects. Finally, they can adopt poor metrics and measurement systems.
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