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HBOK 1-253

Title What Is Benchmarking?
Source APQC
Topic Performance Measurement
Abstract Following a rigorous process is essential to any successful benchmarking program. This article explains APQC’s approach to benchmarking, detailing APQC’s four-phased methodology, which consists of the planning process, data collection, data analysis and reporting, and adaptations of findings.
Access Restrictions ASQ members only
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Reference Code 1-253

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