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HBOK 1-253

Title What Is Benchmarking?
Author(s)  
Source APQC
Topic Performance Measurement
Abstract Following a rigorous process is essential to any successful benchmarking program. This article explains APQC’s approach to benchmarking, detailing APQC’s four-phased methodology, which consists of the planning process, data collection, data analysis and reporting, and adaptations of findings.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2009/01/apqc/what-is-benchmarking.pdf
Link for HTML None
Reference Code 1-253

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