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HBOK 1-276

Title Think Again
Author(s) Sonny Sahi
Source Quality Progress
Topic Organizational Culture

Accreditations/Certifications/Awards (TJC, ISO, Baldrige)

Performance Measurement

Abstract Hoping to ensure a favorable outcome to a third-party audit, many organizations use unscheduled mini-audits of office and manufacturing areas to spot perceived deficiencies and correct them before the audit. This mindset influences the interaction between the auditor and those undergoing the audit, reducing the effectiveness of the audit. The message that audit findings are failures is not easy to change. Management must have a better understanding of how audits can benefit the organization and its customers and relay this message repeatedly to others in the organization. A collaborative approach is a win-win situation that avoids an “us- versus-them” mentality.
Access Restrictions ASQ members and journal subscribers
Link for .PDF http://www.asq.org/quality-progress/2009/10/auditing/think-again.pdf
Link for HTML http://www.asq.org/quality-progress/2009/10/auditing/think-again.html
Reference Code 1-276

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