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HBOK 1-281

Title Innovation Creation
Author(s) Kyle Kovac, Úna Duggan, and Pallavi A. Devalapurkar
Source Six Sigma Forum Magazine
Topic Performance Improvement


Engaging and Empowering the Workforce

Abstract IBM has developed an online process for collecting ideas for improving its supply chain from employees. Black Belts in the company’s Global Fulfillment Support (GFS) department operated the InnovationMaker Challenge to solicit and assess quality improvement project ideas. Two themes for the event were selected: process improvement and improvement of the working environment. The event identified 130 participants across seven teams at IBM’s customer fulfillment center in Bratislava, Slovakia. The event was promoted extensively prior to the two-week period in which ideas were solicited and developed. The 31 ideas submitted resulted in eight Lean Six Sigma projects. GFS plans to run other challenges to generate more usable ideas.
Access Restrictions Subscribers only; open to members in January 2014
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Reference Code 1-281

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