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HBOK 1-285

Title The Proper Distribution of TQM
Author(s) Dave Collman
Source Quality Progress
Topic Performance Improvement

Engaging and Empowering the Workforce

Abstract Implementation of a quality program at Bearings, Inc. required the commitment of management and the teamwork of empowered employees.  Management gave the 12 employees the time and leadership needed for long-term dedication to total quality management and continuous improvement.  At first the employees comprised two teams that generated mission statements, flowcharts, performance charts, process-capability studies, and common-cause analysis.  Due to time constraints, the two teams evolved into six smaller teams.  Their areas of improvement covered:  customer and supplier on-time order performance; internal processes such as inventory control, training, and housekeeping; and customer satisfaction.  Results included an 82 percent decrease in inactive inventory, $2,400 annual savings from eliminating a janitorial service, and delighting customers with follow-up telephone calls.
Access Restrictions ASQ members and journal subscribers
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Reference Code 1-285

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