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HBOK 1-308

Title Building Performance Excellence Using the National Quality Award Framework
Author(s) Denzil Verardo
Topic Accreditations/Certifications/Awards (TJC, ISO, Baldrige)

Strategic Planning Process

Abstract In January, 2011, the California Department of Toxic Substance Control (DTSC) was awarded the Prospector Award from the California Award for Performance Excellence—the state Baldrige Award. The award was given in recognition of its broad use of systems management and continuous process improvement, and its corresponding broad-scale improvements in business results. This webinar is presented by Dr. Denzil Verardo, special assistant to the department director, and outline the departments’ efforts to build performance excellence.
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Reference Code 1-308


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