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Title 3.4 per Million: Firefighting With DMAIC
Author(s) Ronald D. Snee and Edgar C. Gardner
Source Quality Progress
Topic Performance Improvement
Abstract In some situations, containment—stopping the bleeding or putting out the fire—is needed before putting time and effort into problem solving and process improvement. The define, measure, analyze, improve, and control (DMAIC) framework can be used to accomplish both objectives: containment, as well as problem solving and process improvement.
Access Restrictions Open to everyone with free registration
Link for .PDF http://www.asq.org/quality-progress/2010/10/3.4-per-million/firefighting-with-dmaic.pdf
Link for HTML http://www.asq.org/quality-progress/2010/10/3.4-per-million/firefighting-with-dmaic.html
Reference Code 1-312

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