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HBOK 1-319

Title Designing Measures for Knowledge Management
Author(s) Cindy Hubert
Source APQC
Topic Knowledge Management
Abstract In this article, APQC’s executive director, Cindy Hubert, explains how to design measures for knowledge management initiatives. Her advice includes using tools that promote dialog, providing a framework for thinking, engaging people who are involved in the workflow, and aligning measures with change management initiatives.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2010/02/apqc/designing-measures-for-knowledge-management.pdf
Link for HTML None
Reference Code 1-319

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