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HBOK 1-339

Title Building a Knowledge-Sharing Culture
Author(s) Carla O’Dell and Cindy Hubert
Source The Journal for Quality & Participation
Topic Knowledge Management

Engaging and Empowering the Workforce

Abstract It is the authors’ belief that people, not technology, are the keys to knowledge management (KM). To facilitate KM, a culture supportive of it must be built. This can be done by leading through example from the top down; aggressively branding KM and offering recognition for KM milestones; and making KM fun by using and encouraging creativity, experimentation, play, and innovation.
Access Restrictions Subscribers only; open to members in January 2014
Link for .PDF http://www.asq.org/quality-participation/2011/07/change-management/building-a-knowledge-sharing-culture.pdf
Link for HTML None
Reference Code 1-339

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