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HBOK 1-341

Title Defining Business Process Management
Author(s) Jeff Varney
Source APQC
Topic Strategic Planning Process

Strategic Management

Qualities of Customer-Focused Organizations

Abstract Jeff Varney, senior adviser and process improvement practice lead at APQC, explains what business process management (BPM) is and how it incorporates all pieces of an organization. BPM is concerned with how inputs, outputs, and process activities work together to create maximum value.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2010/03/apqc/defining-business-process-management.wmv
Link for HTML http://www.asq.org/2010/03/apqc/defining-business-process-management.html
Reference Code 1-341

 

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