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HBOK 1-343

Title Misuse of Process Improvement Approaches
Author(s) Jeff Varney
Source APQC
Topic Risk Management

Performance Improvement

Abstract Jeff Varney, senior advisor and process improvement project lead at APQC, describes what happened at an organization he worked with when improvements were executed in a vacuum, without considering the end-to-end process activities affected.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2010/02/apqc/misuse-of-process-improvement-approaches.wmv
Link for HTML http://www.asq.org/2010/02/apqc/misuse-of-process-improvement-approaches.html
Reference Code 1-343

 

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