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HBOK 1-376

Title Ten Strategies for Creating Effective Performance Measurement Systems
Author(s) Heather Shanks
Source APQC
Topic Performance Measurement
Abstract Measuring performance is key to managing change, growth, quality, and overall productivity. Featuring case examples from LL Bean, Jet Blue, Saturn, Crown Castle, and Bank of America, this article provides APQC’s 10 strategies for understanding and implementing performance measurement systems that drive organizations toward their objectives.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2009/04/apqc/ten-strategies-for-creating-effective-performance-measurement-systems.pdf
Link for HTML None
Reference Code 1-376

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