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HBOK 1-379

Title Medical Device Manufacturer’s Continuous Improvement Approach Reduces Errors in Records
Source Janet Jacobsen
Topic Data Analysis

Performance Improvement

Abstract MEDRAD, a medical device manufacturer, devoted tremendous resources—both human and financial—to maintaining the paper trails required in a government-regulated environment. The manual recordkeeping processes related to product history records for each medical device assembled by the company were not only time consuming, but also prone to high error rates. By following the company’s IMAGES® continuous improvement methodology, a process improvement team focused on reducing errors while supporting production growth and reducing manual effort. Using a three-tiered approach that included technology-, process-, and people-related solutions, MEDRAD realized an impressive 26 percent reduction in overall record errors.
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