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HBOK 1-384

Title Building a Consensus
Author(s) Scott A. Laman
Source Quality Progress
Topic Performance Improvement

Change Management

Abstract Most quality professionals are familiar with the usefulness of two-by-two matrices to facilitate decision making and prioritization. In this One Good Idea column, Scott A. Laman describes a new but similar tool that can help build consensus around a project, as well as obtain buy-in and standardize the processes found within.
Access Restrictions Open to everyone with free registration
Link for .PDF http://www.asq.org/quality-progress/2009/10/one-good-idea/building-a-consensus.pdf
Link for HTML http://www.asq.org/quality-progress/2009/10/one-good-idea/building-a-consensus.html
Reference Code 1-384

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