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HBOK 1-384

Title Building a Consensus
Author(s) Scott A. Laman
Source Quality Progress
Topic Performance Improvement

Change Management

Abstract Most quality professionals are familiar with the usefulness of two-by-two matrices to facilitate decision making and prioritization. In this One Good Idea column, Scott A. Laman describes a new but similar tool that can help build consensus around a project, as well as obtain buy-in and standardize the processes found within.
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Reference Code 1-384

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