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HBOK 1-388

Title Career Corner: Wowing the Boss
Author(s) Jack B. ReVelle
Source Quality Progress
Topic Qualities of Customer-Focused Organizations

Performance Improvement

Abstract No matter the organization, type of job or department size, everyone has a boss. Even if you have your own company, there’s always someone to whom you are responsible and to whom you report. This column provides advice on using and adapting the Kano model to help understand and meet your boss’s needs and, ultimately, enhance your career.
Access Restrictions Open to everyone with free registration
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Reference Code 1-388

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