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HBOK 1-402

Title Process Improvement: A Tenet of Business Process Management
Author(s) Jeff Varney
Source APQC
Topic Performance Improvement

Knowledge Management

Change Management

Abstract Organizations must see process improvements in the context of the entire business and its goals. Jeff Varney, senior adviser and process improvement practice lead at APQC, explains how to identify process improvements that will truly add value.
Access Restrictions ASQ members only
Link for .PDF http://www.asq.org/2010/03/apqc/process-improvement-a-tenet-of-business-process-management.wmv
Link for HTML http://www.asq.org/2010/03/apqc/process-improvement-a-tenet-of-business-process-management.html
Reference Code 1-402

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