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HBOK 1-413

Title How It’s Done: JetBlue – Performance Measurement from a Small Airline with Big Growth
Author(s) APQC
Source APQC
Topic Organizational Culture

Strategic Management

Performance Measurement

Abstract Powered by the three Ps—people, performance, and prosperity—JetBlue’s unique performance management system pushed the airline above the competition. This article examines key best practices your organization can consider and adapt.
Access Restrictions ASQ members only
Link for .PDF
Link for HTML None
Reference Code 1-413

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