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HBOK 1-418

Title Know Thyself
Author(s) Robert P. Warda
Source Quality Progress
Topic Organizational Culture

Performance Improvement

Change Management

Abstract Project-centric improvement (PCI) and culture-centric improvement (CCI) are two approaches an organization can use when seeking improvement. PCI is specific and focuses on project activities, whereas CCI is more comprehensive and system-focused. Once thought to have their separate places, PCI and CCI are linked and cannot be separated if long-term, sustained quality is to be achieved. There is a tendency to jump directly into PCI because is seems to present a more manageable path to progress, but for PCI to be effective, CCI must come first. In creating an environment needed to support permanent change, CCI is the right first step, followed by PCI, in a journey with no finish line.
Access Restrictions ASQ members and journal subscribers
Link for .PDF http://www.asq.org/quality-progress/2009/04/continuous-improvement/know-thyself.pdf
Link for HTML http://www.asq.org/quality-progress/2009/04/continuous-improvement/know-thyself.html
Reference Code 1-418

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